+421 904 406 287 FAQ
Your questions can be of interest to other customers as well. Take your time to read our answers to frequently asked questions.
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What services do you offer?
What services do you offer?
We provide our customers with transport of any items and equipment. Whether it’s furniture, sports equipment, musical instruments, or oversized freight you need to have moved, we are here for you.
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How should I prepare the goods to be transported?
How should I prepare the goods to be transported?
You can pack smaller-sized goods in solid cardboard boxes. Goods of a larger size should at least be packed in wraps. Fragile goods placed in boxes need to have adequate protective filling and must be labelled as fragile.
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May I contact you at any time, including weekends?
May I contact you at any time, including weekends?
Sure. We are available seven days a week throughout the year, even on holidays and weekends. We know that weekends are the best but also the busiest time for moving. Therefore, please plan in advance.
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How can I order Swida Moving’s services?
How can I order Swida Moving’s services?
You can call us at +421948 787 856 or write an email to info@swidamoving.com.
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What do I need to know before ordering the transport?
What do I need to know before ordering the transport?
Prior to ordering the transport, you need to list the approximate number of boxes (items). Please also state exact addresses and pick-up and drop-off times.
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Is cancellation possible?
Is cancellation possible?
Yes, you have the right to cancel the shipment. Cancellation is free up to 48 hours before the transport. Should you cancel the transport 24 to 48 hours before its commencement, you pay 20% of the total price. Should you cancel the transport 8 to 24 hours before, you pay 30%. Finally, if you cancel the transport eight hours before loading, you pay 70% of the total price.
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Do you move things abroad?
Do you move things abroad?
Yes, we transport internationally, i.e. the cargo can be moved to any European country.
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Do you assist with loading and unloading of the shipment?
Do you assist with loading and unloading of the shipment?
Swida Moving does not load and unload the goods. However, our carrier can assist you with the loading to ensure the goods are located safely in the vehicle. The carrier also checks the number of boxes according to the list submitted to him or her by the customer with the completed and signed protocol.
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Do you provide packaging?
Do you provide packaging?
Our services do not include packaging. The customer is responsible for ensuring the goods are correctly packed. The carrier only checks whether the boxes are packed and placed.
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What if I do not collect the shipment on time?
What if I do not collect the shipment on time?
Immediately you discover you cannot unload the shipment at the agreed time, please let us know. The carrier will wait for two hours at the drop-off location free of charge. After two hours, the waiting fee for each and every hour is €30.
In the event that the carrier has to wait all night, he or she will park the vehicle in a guarded car park for safety purposes. The parking costs are borne by the customer.
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Can I change the pick-up and drop-off locations?
Can I change the pick-up and drop-off locations?
Yes, you can change the pick-up and drop-off points up to 48 hours prior to transportation free of charge. If you request the change earlier, we will cancel the original offer and provide you with a new one. In the event of later changes, additional fees apply.
Changes can also be requested during the transportation. We will provide a new quote which you can either accept or reject. In the event of rejection, we will adhere to the original plan.
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How do I discover the whereabouts of my shipment?
How do I discover the whereabouts of my shipment?
At Swida Moving, we use top-quality software which allows us to send you a unique link for real-time tracking of your shipment and its exact location. Our operators are also available and will gladly share the shipment location with you.
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Can I change the transportation date?
Can I change the transportation date?
Yes, you can change the date 48 hours in advance, free of charge. In the event that such a change affects the price, the customer's approval is required.
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What happens in the event the vehicle is too small?
What happens in the event the vehicle is too small?
In such cases, we can provide another vehicle in a timely manner since our vehicle fleet consists of 4,000 vehicles, allowing us to respond immediately to changes and customer requirements.
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What goods are excluded from transportation?
What goods are excluded from transportation?
We are opposed to guns, and accordingly do not transport them. We do not transport live animals, medication, and valuables such as jewellery or cash.
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How do you calculate the price?
How do you calculate the price?
The cost per transport is calculated on a case-by-case basis. The final charge depends on what, where, and when. Our experts calculate the price based on your specific requirements. The fee includes all transport-related costs.
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Is the quote free?
Is the quote free?
Yes, the quote is provided free of charge.
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Does the price include transport insurance?
Does the price include transport insurance?
Yes, the price includes the insurance. The goods are insured against damage caused by improper handling, theft, or late delivery costs.
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What payment methods are available?
What payment methods are available?
All payments are executed online when you make an order.
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What if the goods are stolen?
What if the goods are stolen?
Theft is also covered by the insurance.
Reply within 30 minutes
Call us or fill out the form. We will get back to you within 30 minutes and discuss the non-binding quote with you.